{"id":2627,"date":"2026-09-24T15:26:46","date_gmt":"2026-09-24T08:26:46","guid":{"rendered":"https:\/\/telcora.co.id\/?page_id=2627"},"modified":"2026-09-24T16:42:34","modified_gmt":"2026-09-24T09:42:34","slug":"kebijakan-pengembalian-barang","status":"publish","type":"page","link":"https:\/\/telcora.co.id\/en\/kebijakan-pengembalian-barang\/","title":{"rendered":""},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2627\" class=\"elementor elementor-2627\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eae21c e-con e-atomic-element e-flexbox-base e-c8b1d82\" data-id=\"2eae21c\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2eae21c\">\n    <div class=\"elementor-element elementor-element-e29af14 e-flex e-con-boxed e-con e-parent\" data-id=\"e29af14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cafe14 elementor-widget elementor-widget-html\" data-id=\"2cafe14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\n     TELCORA - KEBIJAKAN PENGEMBALIAN BARANG V2\r\n     ELEMENTOR HTML WIDGET | HTML + CSS | RESPONSIVE\r\n     ========================================================= -->\r\n\r\n<style>\r\n    #tc-return-guide,\r\n    #tc-return-guide * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    #tc-return-guide {\r\n        --tc-navy: #071a43;\r\n        --tc-navy-light: #17376a;\r\n        --tc-orange: #f5a000;\r\n        --tc-text: #17243b;\r\n        --tc-muted: #647084;\r\n        --tc-border: #e7edf5;\r\n        --tc-bg: #f5f7fb;\r\n\r\n        width: 100%;\r\n        padding: 48px 22px 76px;\r\n        background: var(--tc-bg);\r\n        color: var(--tc-text);\r\n        font-family: \"Poppins\", Arial, sans-serif;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-container {\r\n        width: 100%;\r\n        max-width: 1180px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    #tc-return-guide h1,\r\n    #tc-return-guide h2,\r\n    #tc-return-guide h3,\r\n    #tc-return-guide p {\r\n        margin-top: 0;\r\n        font-family: inherit !important;\r\n    }\r\n\r\n    #tc-return-guide a {\r\n        text-decoration: none;\r\n    }\r\n\r\n    \/* HERO *\/\r\n\r\n    #tc-return-guide .tc-return-hero {\r\n        position: relative;\r\n        display: grid;\r\n        grid-template-columns: minmax(0, 1.4fr) minmax(250px, .7fr);\r\n        align-items: center;\r\n        gap: 35px;\r\n        overflow: hidden;\r\n        min-height: 310px;\r\n        padding: 52px 58px;\r\n        border-radius: 24px;\r\n        background: linear-gradient(\r\n            125deg,\r\n            #071a43 0%,\r\n            #102b5a 70%,\r\n            #17376a 100%\r\n        );\r\n        color: #fff;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero::after {\r\n        content: \"\";\r\n        position: absolute;\r\n        top: -145px;\r\n        right: -125px;\r\n        width: 340px;\r\n        height: 340px;\r\n        border: 1px solid rgba(255,255,255,.13);\r\n        border-radius: 50%;\r\n        pointer-events: none;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero-content,\r\n    #tc-return-guide .tc-return-hero-side {\r\n        position: relative;\r\n        z-index: 1;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-eyebrow {\r\n        display: inline-flex;\r\n        align-items: center;\r\n        gap: 9px;\r\n        margin-bottom: 17px;\r\n        color: #ffca64;\r\n        font-size: 11px;\r\n        font-weight: 700;\r\n        letter-spacing: 1.5px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-eyebrow::before {\r\n        content: \"\";\r\n        width: 20px;\r\n        height: 2px;\r\n        background: var(--tc-orange);\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero h1 {\r\n        margin: 0 0 17px !important;\r\n        color: #fff !important;\r\n        font-size: clamp(30px, 4vw, 47px) !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.18 !important;\r\n        letter-spacing: -1.3px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero p {\r\n        max-width: 590px;\r\n        margin: 0 !important;\r\n        color: #d8e0ee !important;\r\n        font-size: 14px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero-side {\r\n        width: 100%;\r\n        max-width: 290px;\r\n        justify-self: end;\r\n        padding: 27px;\r\n        border: 1px solid rgba(255,255,255,.17);\r\n        border-radius: 18px;\r\n        background: rgba(255,255,255,.09);\r\n    }\r\n\r\n    #tc-return-guide .tc-return-side-icon {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 52px;\r\n        height: 52px;\r\n        margin-bottom: 17px;\r\n        border-radius: 14px;\r\n        background: rgba(245,160,0,.17);\r\n        color: #ffca64;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-side-icon svg {\r\n        width: 28px;\r\n        height: 28px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 1.7;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero-side strong {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #fff;\r\n        font-size: 17px;\r\n        font-weight: 750;\r\n        line-height: 1.5;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-hero-side span {\r\n        display: block;\r\n        color: #d8e0ee;\r\n        font-size: 11px;\r\n        line-height: 1.8;\r\n    }\r\n\r\n    \/* SECTION *\/\r\n\r\n    #tc-return-guide .tc-return-section {\r\n        margin-top: 55px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-section-top {\r\n        margin-bottom: 23px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-kicker {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #c78300;\r\n        font-size: 11px;\r\n        font-weight: 750;\r\n        letter-spacing: 1.5px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-section h2,\r\n    #tc-return-guide .tc-return-notice h2 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: clamp(23px, 3vw, 30px) !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.3 !important;\r\n        letter-spacing: -.6px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-section-desc {\r\n        max-width: 730px;\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 13px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* CASES *\/\r\n\r\n    #tc-return-guide .tc-return-cases {\r\n        display: grid;\r\n        grid-template-columns: repeat(3, minmax(0, 1fr));\r\n        gap: 16px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-card {\r\n        min-width: 0;\r\n        padding: 29px 26px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 17px;\r\n        background: #fff;\r\n        box-shadow: 0 8px 25px rgba(7,26,67,.035);\r\n    }\r\n\r\n    #tc-return-guide .tc-return-card-icon {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 44px;\r\n        height: 44px;\r\n        margin-bottom: 20px;\r\n        border-radius: 13px;\r\n        background: #fff2da;\r\n        color: #ae7000;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-card-icon svg {\r\n        width: 24px;\r\n        height: 24px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 1.8;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-card h3 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 15px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-card p {\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* PROCESS *\/\r\n\r\n    #tc-return-guide .tc-return-process {\r\n        display: grid;\r\n        grid-template-columns: repeat(4, minmax(0, 1fr));\r\n        gap: 15px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-step {\r\n        min-width: 0;\r\n        padding: 27px 23px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 17px;\r\n        background: #fff;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-step-number {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 43px;\r\n        height: 43px;\r\n        margin-bottom: 20px;\r\n        border-radius: 12px;\r\n        background: #edf2fa;\r\n        color: var(--tc-navy);\r\n        font-size: 15px;\r\n        font-weight: 800;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-step h3 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 14px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-step p {\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* INFORMATION *\/\r\n\r\n    #tc-return-guide .tc-return-info-grid {\r\n        display: grid;\r\n        grid-template-columns: repeat(2, minmax(0, 1fr));\r\n        gap: 17px;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info {\r\n        min-width: 0;\r\n        padding: 30px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 18px;\r\n        background: #fff;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info.highlight {\r\n        border-color: #f2dfbb;\r\n        background: #fffbf3;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info h3 {\r\n        margin: 0 0 12px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 17px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info p {\r\n        margin: 0 !important;\r\n        color: #596579 !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.9 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info p + p {\r\n        margin-top: 12px !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-info strong {\r\n        color: var(--tc-navy);\r\n    }\r\n\r\n    \/* NOTICE *\/\r\n\r\n    #tc-return-guide .tc-return-notice {\r\n        margin-top: 50px;\r\n        padding: 32px 37px;\r\n        border: 1px solid #f2dfbb;\r\n        border-radius: 18px;\r\n        background: #fffbf3;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-notice h2 {\r\n        font-size: 20px !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-notice p {\r\n        margin: 0 !important;\r\n        color: #596579 !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.9 !important;\r\n    }\r\n\r\n    \/* SUPPORT *\/\r\n\r\n    #tc-return-guide .tc-return-help {\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: space-between;\r\n        gap: 30px;\r\n        margin-top: 35px;\r\n        padding: 35px 40px;\r\n        border-radius: 20px;\r\n        background: var(--tc-navy);\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help-label {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #ffca64;\r\n        font-size: 10px;\r\n        font-weight: 800;\r\n        letter-spacing: 1.4px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help h2 {\r\n        margin: 0 0 9px !important;\r\n        color: #fff !important;\r\n        font-size: 23px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.4 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help p {\r\n        max-width: 650px;\r\n        margin: 0 !important;\r\n        color: #d6e0ef !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help-button {\r\n        display: inline-flex;\r\n        flex: 0 0 auto;\r\n        align-items: center;\r\n        justify-content: center;\r\n        gap: 11px;\r\n        min-height: 47px;\r\n        padding: 12px 22px;\r\n        border-radius: 10px;\r\n        background: var(--tc-orange);\r\n        color: var(--tc-navy) !important;\r\n        font-size: 12px;\r\n        font-weight: 750;\r\n        line-height: 1.4;\r\n        transition: background .2s ease, transform .2s ease;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help-button:hover {\r\n        background: #ffb833;\r\n        color: var(--tc-navy) !important;\r\n        transform: translateY(-2px);\r\n    }\r\n\r\n    #tc-return-guide .tc-return-help-button svg {\r\n        width: 16px;\r\n        height: 16px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 2;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-return-guide .tc-return-bottom-note {\r\n        margin: 24px 0 0 !important;\r\n        color: #788397 !important;\r\n        font-size: 11px !important;\r\n        line-height: 1.8 !important;\r\n        text-align: center;\r\n    }\r\n\r\n    \/* RESPONSIVE *\/\r\n\r\n    @media (max-width: 1000px) {\r\n        #tc-return-guide .tc-return-process {\r\n            grid-template-columns: repeat(2, minmax(0, 1fr));\r\n        }\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n        #tc-return-guide .tc-return-hero {\r\n            grid-template-columns: minmax(0, 1fr);\r\n            gap: 28px;\r\n            padding: 42px 35px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-hero-side {\r\n            max-width: 100%;\r\n            justify-self: stretch;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-cases {\r\n            grid-template-columns: minmax(0, 1fr);\r\n        }\r\n\r\n        #tc-return-guide .tc-return-help {\r\n            flex-direction: column;\r\n            align-items: flex-start;\r\n            gap: 20px;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 680px) {\r\n        #tc-return-guide {\r\n            padding: 22px 15px 50px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-hero {\r\n            min-height: auto;\r\n            padding: 34px 23px;\r\n            border-radius: 17px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-hero h1 {\r\n            font-size: 31px !important;\r\n            letter-spacing: -.8px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-hero p {\r\n            font-size: 12px !important;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-hero-side {\r\n            padding: 23px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-section {\r\n            margin-top: 39px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-process,\r\n        #tc-return-guide .tc-return-info-grid {\r\n            grid-template-columns: minmax(0, 1fr);\r\n            gap: 12px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-card,\r\n        #tc-return-guide .tc-return-step,\r\n        #tc-return-guide .tc-return-info {\r\n            padding: 24px 23px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-notice {\r\n            margin-top: 35px;\r\n            padding: 27px 23px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-help {\r\n            padding: 28px 23px;\r\n            border-radius: 16px;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-help h2 {\r\n            font-size: 20px !important;\r\n        }\r\n\r\n        #tc-return-guide .tc-return-help-button {\r\n            width: 100%;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section id=\"tc-return-guide\" aria-labelledby=\"tc-return-title\">\r\n    <div class=\"tc-return-container\">\r\n\r\n        <!-- HERO -->\r\n\r\n        <header class=\"tc-return-hero\">\r\n            <div class=\"tc-return-hero-content\">\r\n\r\n                <span class=\"tc-return-eyebrow\">\r\n                    PANDUAN BELANJA TELCORA\r\n                <\/span>\r\n\r\n                <h1 id=\"tc-return-title\">\r\n                    Return Policy\r\n                <\/h1>\r\n\r\n                <p>\r\n                    Kami ingin Anda menerima produk yang sesuai\r\n                    dengan pesanan. Jika terdapat kendala pada barang\r\n                    yang diterima, berikut panduan untuk mengajukan\r\n                    pemeriksaan dan pengembalian kepada tim Telcora.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-return-hero-side\">\r\n\r\n                <div class=\"tc-return-side-icon\" aria-hidden=\"true\">\r\n                    <svg viewbox=\"0 0 24 24\">\r\n                        <path d=\"M3 7l9-4 9 4v10l-9 4-9-4z\"><\/path>\r\n                        <path d=\"M3 7l9 4 9-4\"><\/path>\r\n                        <path d=\"M12 11v10\"><\/path>\r\n                        <path d=\"M5 3H2v3\"><\/path>\r\n                        <path d=\"M2 6a8 8 0 0 1 5-4\"><\/path>\r\n                    <\/svg>\r\n                <\/div>\r\n\r\n                <strong>\r\n                    Ada Masalah dengan Pesanan?\r\n                <\/strong>\r\n\r\n                <span>\r\n                    Siapkan nomor pesanan serta dokumentasi kondisi\r\n                    barang. Tim Telcora akan membantu memeriksa\r\n                    pengajuan Anda.\r\n                <\/span>\r\n\r\n            <\/div>\r\n        <\/header>\r\n\r\n        <!-- CASES -->\r\n\r\n        <section class=\"tc-return-section\" aria-labelledby=\"tc-return-cases-title\">\r\n\r\n            <div class=\"tc-return-section-top\">\r\n\r\n                <span class=\"tc-return-kicker\">\r\n                    01 \/ ALASAN PENGAJUAN\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-return-cases-title\">\r\n                    Kapan Anda Perlu Menghubungi Kami?\r\n                <\/h2>\r\n\r\n                <p class=\"tc-return-section-desc\">\r\n                    Hubungi tim Telcora jika Anda menemukan salah satu\r\n                    kendala berikut setelah menerima pesanan.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-return-cases\">\r\n\r\n                <article class=\"tc-return-card\">\r\n\r\n                    <div class=\"tc-return-card-icon\" aria-hidden=\"true\">\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <path d=\"M3 7l9-4 9 4v10l-9 4-9-4z\"><\/path>\r\n                            <path d=\"M3 7l9 4 9-4\"><\/path>\r\n                            <path d=\"M12 11v10\"><\/path>\r\n                        <\/svg>\r\n                    <\/div>\r\n\r\n                    <h3>Produk Tidak Sesuai<\/h3>\r\n\r\n                    <p>\r\n                        Jenis, tipe, atau varian produk yang diterima\r\n                        berbeda dengan informasi pada pesanan Anda.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-card\">\r\n\r\n                    <div class=\"tc-return-card-icon\" aria-hidden=\"true\">\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <path d=\"M3 7l9-4 9 4v10l-9 4-9-4z\"><\/path>\r\n                            <path d=\"M3 7l9 4 9-4\"><\/path>\r\n                            <path d=\"M12 11v10\"><\/path>\r\n                            <path d=\"M8 8l8 8\"><\/path>\r\n                        <\/svg>\r\n                    <\/div>\r\n\r\n                    <h3>Barang Rusak Saat Diterima<\/h3>\r\n\r\n                    <p>\r\n                        Anda menemukan kerusakan pada produk atau\r\n                        kemasan saat barang tiba. Dokumentasikan\r\n                        kondisi barang sebelum penanganan lebih lanjut.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-card\">\r\n\r\n                    <div class=\"tc-return-card-icon\" aria-hidden=\"true\">\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <path d=\"M4 5h16v14H4z\"><\/path>\r\n                            <path d=\"M8 10h8\"><\/path>\r\n                            <path d=\"M8 14h5\"><\/path>\r\n                        <\/svg>\r\n                    <\/div>\r\n\r\n                    <h3>Jumlah Barang Tidak Sesuai<\/h3>\r\n\r\n                    <p>\r\n                        Jumlah unit atau isi paket yang diterima\r\n                        berbeda dengan jumlah yang tercantum\r\n                        pada pesanan Anda.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n        <\/section>\r\n\r\n        <!-- PROCESS -->\r\n\r\n        <section class=\"tc-return-section\" aria-labelledby=\"tc-return-process-title\">\r\n\r\n            <div class=\"tc-return-section-top\">\r\n\r\n                <span class=\"tc-return-kicker\">\r\n                    02 \/ CARA MENGAJUKAN\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-return-process-title\">\r\n                    Empat Langkah Pengajuan Pengembalian\r\n                <\/h2>\r\n\r\n                <p class=\"tc-return-section-desc\">\r\n                    Sampaikan kendala Anda terlebih dahulu agar tim\r\n                    Telcora dapat memeriksa pesanan dan memberikan\r\n                    petunjuk penanganan yang sesuai.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-return-process\">\r\n\r\n                <article class=\"tc-return-step\">\r\n\r\n                    <div class=\"tc-return-step-number\">01<\/div>\r\n\r\n                    <h3>Siapkan Data Pesanan<\/h3>\r\n\r\n                    <p>\r\n                        Catat nomor pesanan, nama produk, jumlah barang,\r\n                        dan kendala yang Anda temukan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-step\">\r\n\r\n                    <div class=\"tc-return-step-number\">02<\/div>\r\n\r\n                    <h3>Dokumentasikan Kondisi Barang<\/h3>\r\n\r\n                    <p>\r\n                        Siapkan foto atau video produk, kemasan,\r\n                        dan label pengiriman jika relevan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-step\">\r\n\r\n                    <div class=\"tc-return-step-number\">03<\/div>\r\n\r\n                    <h3>Hubungi Tim Telcora<\/h3>\r\n\r\n                    <p>\r\n                        Sampaikan informasi pesanan serta bukti\r\n                        pendukung melalui kanal kontak Telcora.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-step\">\r\n\r\n                    <div class=\"tc-return-step-number\">04<\/div>\r\n\r\n                    <h3>Ikuti Petunjuk Selanjutnya<\/h3>\r\n\r\n                    <p>\r\n                        Tim kami akan memberikan informasi mengenai\r\n                        pemeriksaan barang dan langkah penanganan\r\n                        pengajuan Anda.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n        <\/section>\r\n\r\n        <!-- IMPORTANT INFORMATION -->\r\n\r\n        <section class=\"tc-return-section\" aria-labelledby=\"tc-return-info-title\">\r\n\r\n            <div class=\"tc-return-section-top\">\r\n\r\n                <span class=\"tc-return-kicker\">\r\n                    03 \/ INFORMASI PENTING\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-return-info-title\">\r\n                    Sebelum Mengirim Barang Kembali\r\n                <\/h2>\r\n\r\n                <p class=\"tc-return-section-desc\">\r\n                    Perhatikan informasi berikut untuk membantu\r\n                    kelancaran pemeriksaan pengajuan Anda.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-return-info-grid\">\r\n\r\n                <article class=\"tc-return-info highlight\">\r\n\r\n                    <h3>Tunggu Konfirmasi Pengiriman Retur<\/h3>\r\n\r\n                    <p>\r\n                        <strong>Jangan langsung mengirim barang kembali.<\/strong>\r\n                        Hubungi tim Telcora terlebih dahulu untuk\r\n                        memperoleh informasi mengenai tujuan pengiriman,\r\n                        pemeriksaan, dan prosedur pengembalian.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Simpan produk beserta kemasan dan kelengkapannya\r\n                        selama proses pemeriksaan awal, jika masih tersedia.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-info\">\r\n\r\n                    <h3>Proses Pemeriksaan Pengajuan<\/h3>\r\n\r\n                    <p>\r\n                        Tim Telcora akan meninjau informasi pesanan,\r\n                        dokumentasi yang diberikan, dan kondisi barang\r\n                        jika pemeriksaan fisik diperlukan.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Kami akan menginformasikan langkah selanjutnya\r\n                        berdasarkan hasil pemeriksaan dan ketentuan\r\n                        yang berlaku pada transaksi Anda.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-info\">\r\n\r\n                    <h3>Penggantian Barang atau Pengembalian Dana<\/h3>\r\n\r\n                    <p>\r\n                        Bentuk penyelesaian pengajuan ditentukan setelah\r\n                        pemeriksaan. Apabila penggantian barang atau\r\n                        pengembalian dana diperlukan, tim Telcora\r\n                        akan menginformasikan prosesnya kepada pelanggan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-return-info\">\r\n\r\n                    <h3>Masalah Teknis Setelah Produk Digunakan<\/h3>\r\n\r\n                    <p>\r\n                        Jika produk mengalami kendala teknis setelah\r\n                        digunakan, sampaikan detail masalah kepada\r\n                        tim Telcora. Kami akan membantu memeriksa\r\n                        apakah pengajuan perlu ditangani melalui\r\n                        prosedur garansi produk.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Anda juga dapat membaca halaman\r\n                        <a\r\n                            href=\"https:\/\/telcora.co.id\/en\/garansi-produk\/\"\r\n                            style=\"color:#a86b00;font-weight:700;text-decoration:underline;\"\r\n                        >\r\n                            Products Guarantee\r\n                        <\/a>.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n        <\/section>\r\n\r\n        <!-- NOTICE -->\r\n\r\n        <section class=\"tc-return-notice\" aria-labelledby=\"tc-return-notice-title\">\r\n\r\n            <span class=\"tc-return-kicker\">\r\n                PERLU DIPERHATIKAN\r\n            <\/span>\r\n\r\n            <h2 id=\"tc-return-notice-title\">\r\n                Simpan Bukti Pesanan dan Dokumentasi Barang\r\n            <\/h2>\r\n\r\n            <p>\r\n                Nomor pesanan, bukti pembelian, foto atau video kondisi\r\n                produk, dan informasi pengiriman akan membantu tim\r\n                Telcora meninjau pengajuan Anda. Jika terdapat kendala,\r\n                hubungi kami setelah masalah ditemukan agar penanganan\r\n                dapat segera dimulai.\r\n            <\/p>\r\n\r\n        <\/section>\r\n\r\n        <!-- SUPPORT -->\r\n\r\n        <section class=\"tc-return-help\" aria-labelledby=\"tc-return-help-title\">\r\n\r\n            <div>\r\n\r\n                <span class=\"tc-return-help-label\">\r\n                    BUTUH BANTUAN?\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-return-help-title\">\r\n                    Ingin Mengajukan Pengembalian Barang?\r\n                <\/h2>\r\n\r\n                <p>\r\n                    Hubungi tim Telcora dan sampaikan nomor pesanan\r\n                    serta kendala yang Anda alami. Kami akan membantu\r\n                    mengarahkan proses pemeriksaan pengajuan Anda.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <a\r\n                class=\"tc-return-help-button\"\r\n                href=\"https:\/\/telcora.co.id\/en\/contact\/\"\r\n            >\r\n                Hubungi Tim Telcora\r\n\r\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                    <path d=\"M5 12h14\"><\/path>\r\n                    <path d=\"M13 6l6 6-6 6\"><\/path>\r\n                <\/svg>\r\n            <\/a>\r\n\r\n        <\/section>\r\n\r\n        <p class=\"tc-return-bottom-note\">\r\n            Proses penanganan pengajuan mengikuti kondisi pesanan,\r\n            hasil pemeriksaan, dan ketentuan yang berlaku.\r\n            Hubungi tim Telcora untuk informasi mengenai kasus Anda.\r\n        <\/p>\r\n\r\n    <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PANDUAN BELANJA TELCORA Kebijakan Pengembalian Barang Kami ingin Anda menerima produk yang sesuai dengan pesanan. Jika terdapat kendala pada barang yang diterima, berikut panduan untuk mengajukan pemeriksaan dan pengembalian kepada tim Telcora. Ada Masalah dengan Pesanan? Siapkan nomor pesanan serta dokumentasi kondisi barang. Tim Telcora akan membantu memeriksa pengajuan Anda. 01 \/ ALASAN PENGAJUAN Kapan [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2627","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Telcora | Empowering Connectivity | Fiber Optic Supplier<\/title>\n<meta name=\"description\" content=\"Belanja fiber optic berkualitas di Telcora.co.id. 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