{"id":2629,"date":"2026-09-24T15:27:54","date_gmt":"2026-09-24T08:27:54","guid":{"rendered":"https:\/\/telcora.co.id\/?page_id=2629"},"modified":"2026-09-24T16:46:12","modified_gmt":"2026-09-24T09:46:12","slug":"garansi-produk","status":"publish","type":"page","link":"https:\/\/telcora.co.id\/en\/garansi-produk\/","title":{"rendered":""},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2629\" class=\"elementor elementor-2629\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f7b4c9 e-con e-atomic-element e-flexbox-base e-97f09ff\" data-id=\"2f7b4c9\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"2f7b4c9\">\n    <div class=\"elementor-element elementor-element-feae852 e-flex e-con-boxed e-con e-parent\" data-id=\"feae852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4d536b elementor-widget elementor-widget-html\" data-id=\"a4d536b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================\r\n     TELCORA - GARANSI PRODUK V2\r\n     ELEMENTOR HTML WIDGET\r\n     HTML + CSS | RESPONSIVE\r\n     ========================================================= -->\r\n\r\n<style>\r\n    #tc-warranty-guide,\r\n    #tc-warranty-guide * {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    #tc-warranty-guide {\r\n        --tc-navy: #071a43;\r\n        --tc-navy-light: #17376a;\r\n        --tc-orange: #f5a000;\r\n        --tc-text: #17243b;\r\n        --tc-muted: #647084;\r\n        --tc-border: #e7edf5;\r\n        --tc-bg: #f5f7fb;\r\n\r\n        width: 100%;\r\n        padding: 48px 22px 76px;\r\n        background: var(--tc-bg);\r\n        color: var(--tc-text);\r\n        font-family: \"Poppins\", Arial, sans-serif;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-container {\r\n        width: 100%;\r\n        max-width: 1180px;\r\n        margin: 0 auto;\r\n    }\r\n\r\n    #tc-warranty-guide h1,\r\n    #tc-warranty-guide h2,\r\n    #tc-warranty-guide h3,\r\n    #tc-warranty-guide p {\r\n        margin-top: 0;\r\n        font-family: inherit !important;\r\n    }\r\n\r\n    #tc-warranty-guide a {\r\n        text-decoration: none;\r\n    }\r\n\r\n    \/* =====================================================\r\n       HERO\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-hero {\r\n        position: relative;\r\n        display: grid;\r\n        grid-template-columns: minmax(0, 1.4fr) minmax(250px, .7fr);\r\n        align-items: center;\r\n        gap: 35px;\r\n        overflow: hidden;\r\n        min-height: 310px;\r\n        padding: 52px 58px;\r\n        border-radius: 24px;\r\n        background: linear-gradient(\r\n            125deg,\r\n            #071a43 0%,\r\n            #102b5a 70%,\r\n            #17376a 100%\r\n        );\r\n        color: #fff;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero::before {\r\n        content: \"\";\r\n        position: absolute;\r\n        top: -145px;\r\n        right: -125px;\r\n        width: 340px;\r\n        height: 340px;\r\n        border: 1px solid rgba(255,255,255,.13);\r\n        border-radius: 50%;\r\n        pointer-events: none;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero::after {\r\n        content: \"\";\r\n        position: absolute;\r\n        top: -90px;\r\n        right: -70px;\r\n        width: 225px;\r\n        height: 225px;\r\n        border: 1px solid rgba(255,255,255,.10);\r\n        border-radius: 50%;\r\n        pointer-events: none;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero-content,\r\n    #tc-warranty-guide .tc-warranty-hero-side {\r\n        position: relative;\r\n        z-index: 1;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-eyebrow {\r\n        display: inline-flex;\r\n        align-items: center;\r\n        gap: 9px;\r\n        margin-bottom: 17px;\r\n        color: #ffca64;\r\n        font-size: 11px;\r\n        font-weight: 700;\r\n        letter-spacing: 1.5px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-eyebrow::before {\r\n        content: \"\";\r\n        width: 20px;\r\n        height: 2px;\r\n        background: var(--tc-orange);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero h1 {\r\n        margin: 0 0 17px !important;\r\n        color: #fff !important;\r\n        font-size: clamp(30px, 4vw, 47px) !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.18 !important;\r\n        letter-spacing: -1.3px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero p {\r\n        max-width: 590px;\r\n        margin: 0 !important;\r\n        color: #d8e0ee !important;\r\n        font-size: 14px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero-side {\r\n        width: 100%;\r\n        max-width: 290px;\r\n        justify-self: end;\r\n        padding: 27px;\r\n        border: 1px solid rgba(255,255,255,.17);\r\n        border-radius: 18px;\r\n        background: rgba(255,255,255,.09);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-side-icon {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 52px;\r\n        height: 52px;\r\n        margin-bottom: 17px;\r\n        border-radius: 14px;\r\n        background: rgba(245,160,0,.17);\r\n        color: #ffca64;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-side-icon svg {\r\n        width: 29px;\r\n        height: 29px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 1.7;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero-side strong {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #fff;\r\n        font-size: 17px;\r\n        font-weight: 750;\r\n        line-height: 1.5;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-hero-side span {\r\n        display: block;\r\n        color: #d8e0ee;\r\n        font-size: 11px;\r\n        line-height: 1.8;\r\n    }\r\n\r\n    \/* =====================================================\r\n       SECTION HEADINGS\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-section {\r\n        margin-top: 55px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-section-top {\r\n        margin-bottom: 23px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-kicker {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #c78300;\r\n        font-size: 11px;\r\n        font-weight: 750;\r\n        letter-spacing: 1.5px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-section h2 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: clamp(23px, 3vw, 30px) !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.3 !important;\r\n        letter-spacing: -.6px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-section-desc {\r\n        max-width: 740px;\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 13px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* =====================================================\r\n       GENERAL INFORMATION CARDS\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-info-grid {\r\n        display: grid;\r\n        grid-template-columns: repeat(3, minmax(0, 1fr));\r\n        gap: 16px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-info-card {\r\n        min-width: 0;\r\n        padding: 29px 26px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 17px;\r\n        background: #fff;\r\n        box-shadow: 0 8px 25px rgba(7,26,67,.035);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-info-card.highlight {\r\n        border-color: #f2dfbb;\r\n        background: #fffbf3;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-card-icon {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 44px;\r\n        height: 44px;\r\n        margin-bottom: 20px;\r\n        border-radius: 13px;\r\n        background: #edf2fa;\r\n        color: var(--tc-navy);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-info-card.highlight\r\n    .tc-warranty-card-icon {\r\n        background: #ffebc4;\r\n        color: #a86b00;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-card-icon svg {\r\n        width: 24px;\r\n        height: 24px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 1.8;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-info-card h3 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 15px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-info-card p {\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* =====================================================\r\n       CLAIM STEPS\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-steps {\r\n        display: grid;\r\n        grid-template-columns: repeat(4, minmax(0, 1fr));\r\n        gap: 15px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-step {\r\n        min-width: 0;\r\n        padding: 27px 23px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 17px;\r\n        background: #fff;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-step-number {\r\n        display: grid;\r\n        place-items: center;\r\n        width: 43px;\r\n        height: 43px;\r\n        margin-bottom: 20px;\r\n        border-radius: 12px;\r\n        background: #fff2da;\r\n        color: #b97600;\r\n        font-size: 15px;\r\n        font-weight: 800;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-step h3 {\r\n        margin: 0 0 10px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 14px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-step p {\r\n        margin: 0 !important;\r\n        color: var(--tc-muted) !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    \/* =====================================================\r\n       IMPORTANT INFORMATION\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-details {\r\n        display: grid;\r\n        grid-template-columns: repeat(2, minmax(0, 1fr));\r\n        gap: 17px;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card {\r\n        min-width: 0;\r\n        padding: 30px;\r\n        border: 1px solid var(--tc-border);\r\n        border-radius: 18px;\r\n        background: #fff;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card.highlight {\r\n        border-color: #f2dfbb;\r\n        background: #fffbf3;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card h3 {\r\n        margin: 0 0 12px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 17px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.5 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card p {\r\n        margin: 0 !important;\r\n        color: #596579 !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.9 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card p + p {\r\n        margin-top: 12px !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card strong {\r\n        color: var(--tc-navy);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-detail-card a {\r\n        color: #a86b00 !important;\r\n        font-weight: 700;\r\n        text-decoration: underline;\r\n        text-underline-offset: 3px;\r\n    }\r\n\r\n    \/* =====================================================\r\n       NOTICE\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-notice {\r\n        margin-top: 50px;\r\n        padding: 33px 38px;\r\n        border: 1px solid #f2dfbb;\r\n        border-radius: 18px;\r\n        background: #fffbf3;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-notice h2 {\r\n        margin: 0 0 11px !important;\r\n        color: var(--tc-navy) !important;\r\n        font-size: 20px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.4 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-notice p {\r\n        margin: 0 !important;\r\n        color: #596579 !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.9 !important;\r\n    }\r\n\r\n    \/* =====================================================\r\n       SUPPORT\r\n       ===================================================== *\/\r\n\r\n    #tc-warranty-guide .tc-warranty-help {\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: space-between;\r\n        gap: 30px;\r\n        margin-top: 35px;\r\n        padding: 35px 40px;\r\n        border-radius: 20px;\r\n        background: var(--tc-navy);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help-copy {\r\n        min-width: 0;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help-label {\r\n        display: block;\r\n        margin-bottom: 9px;\r\n        color: #ffca64;\r\n        font-size: 10px;\r\n        font-weight: 800;\r\n        letter-spacing: 1.4px;\r\n        text-transform: uppercase;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help h2 {\r\n        margin: 0 0 9px !important;\r\n        color: #fff !important;\r\n        font-size: 23px !important;\r\n        font-weight: 750 !important;\r\n        line-height: 1.4 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help p {\r\n        max-width: 650px;\r\n        margin: 0 !important;\r\n        color: #d6e0ef !important;\r\n        font-size: 12px !important;\r\n        line-height: 1.85 !important;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help-button {\r\n        display: inline-flex;\r\n        flex: 0 0 auto;\r\n        align-items: center;\r\n        justify-content: center;\r\n        gap: 11px;\r\n        min-height: 47px;\r\n        padding: 12px 22px;\r\n        border-radius: 10px;\r\n        background: var(--tc-orange);\r\n        color: var(--tc-navy) !important;\r\n        font-size: 12px;\r\n        font-weight: 750;\r\n        line-height: 1.4;\r\n        transition: background .2s ease, transform .2s ease;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help-button:hover {\r\n        background: #ffb833;\r\n        color: var(--tc-navy) !important;\r\n        transform: translateY(-2px);\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-help-button svg {\r\n        width: 16px;\r\n        height: 16px;\r\n        fill: none;\r\n        stroke: currentColor;\r\n        stroke-width: 2;\r\n        stroke-linecap: round;\r\n        stroke-linejoin: round;\r\n    }\r\n\r\n    #tc-warranty-guide .tc-warranty-bottom-note {\r\n        margin: 24px 0 0 !important;\r\n        color: #788397 !important;\r\n        font-size: 11px !important;\r\n        line-height: 1.8 !important;\r\n        text-align: center;\r\n    }\r\n\r\n    \/* =====================================================\r\n       RESPONSIVE\r\n       ===================================================== *\/\r\n\r\n    @media (max-width: 1000px) {\r\n        #tc-warranty-guide .tc-warranty-steps {\r\n            grid-template-columns: repeat(2, minmax(0, 1fr));\r\n        }\r\n    }\r\n\r\n    @media (max-width: 900px) {\r\n        #tc-warranty-guide .tc-warranty-hero {\r\n            grid-template-columns: minmax(0, 1fr);\r\n            gap: 28px;\r\n            padding: 42px 35px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-hero-side {\r\n            max-width: 100%;\r\n            justify-self: stretch;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-info-grid {\r\n            grid-template-columns: minmax(0, 1fr);\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-help {\r\n            flex-direction: column;\r\n            align-items: flex-start;\r\n            gap: 20px;\r\n        }\r\n    }\r\n\r\n    @media (max-width: 680px) {\r\n        #tc-warranty-guide {\r\n            padding: 22px 15px 50px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-hero {\r\n            min-height: auto;\r\n            padding: 34px 23px;\r\n            border-radius: 17px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-hero h1 {\r\n            font-size: 31px !important;\r\n            letter-spacing: -.8px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-hero p {\r\n            font-size: 12px !important;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-hero-side {\r\n            padding: 23px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-section {\r\n            margin-top: 39px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-steps,\r\n        #tc-warranty-guide .tc-warranty-details {\r\n            grid-template-columns: minmax(0, 1fr);\r\n            gap: 12px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-info-card,\r\n        #tc-warranty-guide .tc-warranty-step,\r\n        #tc-warranty-guide .tc-warranty-detail-card {\r\n            padding: 24px 23px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-notice {\r\n            margin-top: 35px;\r\n            padding: 27px 23px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-help {\r\n            padding: 28px 23px;\r\n            border-radius: 16px;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-help h2 {\r\n            font-size: 20px !important;\r\n        }\r\n\r\n        #tc-warranty-guide .tc-warranty-help-button {\r\n            width: 100%;\r\n        }\r\n    }\r\n<\/style>\r\n\r\n<section id=\"tc-warranty-guide\" aria-labelledby=\"tc-warranty-title\">\r\n\r\n    <div class=\"tc-warranty-container\">\r\n\r\n        <!-- =================================================\r\n             HERO\r\n             ================================================= -->\r\n\r\n        <header class=\"tc-warranty-hero\">\r\n\r\n            <div class=\"tc-warranty-hero-content\">\r\n\r\n                <span class=\"tc-warranty-eyebrow\">\r\n                    PANDUAN BELANJA TELCORA\r\n                <\/span>\r\n\r\n                <h1 id=\"tc-warranty-title\">\r\n                    Products Guarantee\r\n                <\/h1>\r\n\r\n                <p>\r\n                    Pelajari informasi garansi dan cara mengajukan\r\n                    pemeriksaan jika produk yang Anda beli mengalami\r\n                    kendala. Tim Telcora akan membantu mengarahkan\r\n                    proses sesuai ketentuan garansi produk terkait.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-warranty-hero-side\">\r\n\r\n                <div class=\"tc-warranty-side-icon\" aria-hidden=\"true\">\r\n\r\n                    <svg viewbox=\"0 0 24 24\">\r\n                        <path d=\"M12 2l8 3v6c0 5-3.4 8.6-8 11-4.6-2.4-8-6-8-11V5l8-3z\"><\/path>\r\n                        <path d=\"M8.5 11.8l2.3 2.3 4.8-5\"><\/path>\r\n                    <\/svg>\r\n\r\n                <\/div>\r\n\r\n                <strong>\r\n                    Butuh Bantuan Garansi?\r\n                <\/strong>\r\n\r\n                <span>\r\n                    Siapkan bukti pembelian, informasi produk,\r\n                    dan detail kendala agar tim Telcora dapat\r\n                    membantu pemeriksaan pengajuan Anda.\r\n                <\/span>\r\n\r\n            <\/div>\r\n\r\n        <\/header>\r\n\r\n        <!-- =================================================\r\n             GENERAL WARRANTY INFORMATION\r\n             ================================================= -->\r\n\r\n        <section\r\n            class=\"tc-warranty-section\"\r\n            aria-labelledby=\"tc-warranty-info-title\"\r\n        >\r\n\r\n            <div class=\"tc-warranty-section-top\">\r\n\r\n                <span class=\"tc-warranty-kicker\">\r\n                    01 \/ INFORMASI GARANSI\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-warranty-info-title\">\r\n                    Hal yang Perlu Anda Ketahui\r\n                <\/h2>\r\n\r\n                <p class=\"tc-warranty-section-desc\">\r\n                    Ketentuan garansi tidak selalu sama untuk\r\n                    setiap produk. Periksa informasi produk dan\r\n                    simpan bukti pembelian Anda.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-warranty-info-grid\">\r\n\r\n                <article class=\"tc-warranty-info-card highlight\">\r\n\r\n                    <div class=\"tc-warranty-card-icon\" aria-hidden=\"true\">\r\n\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <circle cx=\"12\" cy=\"12\" r=\"9\"><\/circle>\r\n                            <path d=\"M12 7v5l3.5 2\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n\r\n                    <h3>Masa Garansi Produk<\/h3>\r\n\r\n                    <p>\r\n                        Masa garansi dapat berbeda berdasarkan\r\n                        merek, tipe produk, dan ketentuan\r\n                        produsen atau distributor.\r\n                        Periksa informasi pada halaman\r\n                        detail produk atau konfirmasikan\r\n                        kepada tim Telcora sebelum membeli.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-info-card\">\r\n\r\n                    <div class=\"tc-warranty-card-icon\" aria-hidden=\"true\">\r\n\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <path d=\"M4 4h16v16H4z\"><\/path>\r\n                            <path d=\"M8 9h8\"><\/path>\r\n                            <path d=\"M8 13h8\"><\/path>\r\n                            <path d=\"M8 17h5\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n\r\n                    <h3>Simpan Bukti Pembelian<\/h3>\r\n\r\n                    <p>\r\n                        Simpan nomor pesanan, invoice, atau\r\n                        bukti pembelian lainnya. Informasi\r\n                        tersebut membantu tim kami memeriksa\r\n                        riwayat pembelian dan ketentuan\r\n                        garansi yang relevan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-info-card\">\r\n\r\n                    <div class=\"tc-warranty-card-icon\" aria-hidden=\"true\">\r\n\r\n                        <svg viewbox=\"0 0 24 24\">\r\n                            <path d=\"M4 15v4h4\"><\/path>\r\n                            <path d=\"M20 9V5h-4\"><\/path>\r\n                            <path d=\"M5.5 10a7 7 0 0 1 12-3\"><\/path>\r\n                            <path d=\"M18.5 14a7 7 0 0 1-12 3\"><\/path>\r\n                        <\/svg>\r\n\r\n                    <\/div>\r\n\r\n                    <h3>Penanganan Mengikuti Hasil Pemeriksaan<\/h3>\r\n\r\n                    <p>\r\n                        Tim Telcora akan meninjau informasi\r\n                        pembelian dan kendala produk.\r\n                        Tindak lanjut klaim ditentukan\r\n                        berdasarkan hasil pemeriksaan\r\n                        serta ketentuan garansi yang berlaku.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n        <!-- =================================================\r\n             CLAIM PROCESS\r\n             ================================================= -->\r\n\r\n        <section\r\n            class=\"tc-warranty-section\"\r\n            aria-labelledby=\"tc-warranty-steps-title\"\r\n        >\r\n\r\n            <div class=\"tc-warranty-section-top\">\r\n\r\n                <span class=\"tc-warranty-kicker\">\r\n                    02 \/ CARA PENGAJUAN\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-warranty-steps-title\">\r\n                    Empat Langkah Mengajukan Garansi\r\n                <\/h2>\r\n\r\n                <p class=\"tc-warranty-section-desc\">\r\n                    Jika produk mengalami kendala, ikuti\r\n                    langkah berikut agar tim Telcora\r\n                    dapat membantu memeriksa pengajuan Anda.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-warranty-steps\">\r\n\r\n                <article class=\"tc-warranty-step\">\r\n\r\n                    <div class=\"tc-warranty-step-number\">\r\n                        01\r\n                    <\/div>\r\n\r\n                    <h3>Siapkan Informasi Produk<\/h3>\r\n\r\n                    <p>\r\n                        Catat nomor pesanan, nama dan tipe\r\n                        produk, serta nomor seri apabila\r\n                        tersedia pada perangkat.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-step\">\r\n\r\n                    <div class=\"tc-warranty-step-number\">\r\n                        02\r\n                    <\/div>\r\n\r\n                    <h3>Dokumentasikan Kendala<\/h3>\r\n\r\n                    <p>\r\n                        Jelaskan masalah yang dialami.\r\n                        Siapkan foto atau video yang\r\n                        menunjukkan kondisi produk\r\n                        atau kendala yang muncul.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-step\">\r\n\r\n                    <div class=\"tc-warranty-step-number\">\r\n                        03\r\n                    <\/div>\r\n\r\n                    <h3>Hubungi Tim Telcora<\/h3>\r\n\r\n                    <p>\r\n                        Kirim informasi pembelian dan\r\n                        dokumentasi kendala melalui\r\n                        kanal kontak Telcora untuk\r\n                        pemeriksaan awal.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-step\">\r\n\r\n                    <div class=\"tc-warranty-step-number\">\r\n                        04\r\n                    <\/div>\r\n\r\n                    <h3>Ikuti Petunjuk Pemeriksaan<\/h3>\r\n\r\n                    <p>\r\n                        Tim kami akan memberikan informasi\r\n                        mengenai pemeriksaan lanjutan dan\r\n                        langkah penanganan yang sesuai.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n        <!-- =================================================\r\n             IMPORTANT DETAILS\r\n             ================================================= -->\r\n\r\n        <section\r\n            class=\"tc-warranty-section\"\r\n            aria-labelledby=\"tc-warranty-details-title\"\r\n        >\r\n\r\n            <div class=\"tc-warranty-section-top\">\r\n\r\n                <span class=\"tc-warranty-kicker\">\r\n                    03 \/ INFORMASI PENTING\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-warranty-details-title\">\r\n                    Sebelum Mengirim Produk untuk Pemeriksaan\r\n                <\/h2>\r\n\r\n                <p class=\"tc-warranty-section-desc\">\r\n                    Pastikan Anda mendapatkan petunjuk\r\n                    dari tim Telcora sebelum mengirimkan\r\n                    produk yang mengalami kendala.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <div class=\"tc-warranty-details\">\r\n\r\n                <article class=\"tc-warranty-detail-card highlight\">\r\n\r\n                    <h3>\r\n                        Hubungi Kami Sebelum Mengirim Barang\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        <strong>\r\n                            Jangan langsung mengirimkan produk\r\n                            tanpa konfirmasi dari tim Telcora.\r\n                        <\/strong>\r\n                        Hubungi kami terlebih dahulu untuk\r\n                        memperoleh petunjuk pemeriksaan\r\n                        dan informasi tujuan pengiriman\r\n                        apabila pemeriksaan fisik diperlukan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-detail-card\">\r\n\r\n                    <h3>\r\n                        Siapkan Kelengkapan yang Diperlukan\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Simpan bukti pembelian, aksesori,\r\n                        dan kemasan produk jika masih tersedia.\r\n                        Tim Telcora akan memberi tahu\r\n                        kelengkapan yang diperlukan\r\n                        sesuai jenis produk serta\r\n                        prosedur pemeriksaan.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-detail-card\">\r\n\r\n                    <h3>\r\n                        Pemeriksaan dan Tindak Lanjut\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Setelah informasi atau barang diterima,\r\n                        tim Telcora akan memeriksa pengajuan\r\n                        berdasarkan ketentuan garansi\r\n                        produk terkait.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Apabila pengajuan memerlukan\r\n                        tindak lanjut dari produsen atau\r\n                        distributor, kami akan memberikan\r\n                        informasi mengenai proses berikutnya.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n                <article class=\"tc-warranty-detail-card\">\r\n\r\n                    <h3>\r\n                        Barang Rusak Saat Diterima?\r\n                    <\/h3>\r\n\r\n                    <p>\r\n                        Jika produk sudah rusak, salah tipe,\r\n                        atau tidak sesuai jumlah ketika\r\n                        pertama kali diterima, Anda juga\r\n                        dapat membaca panduan\r\n                        <a href=\"https:\/\/telcora.co.id\/en\/kebijakan-pengembalian-barang\/\">\r\n                            Return Policy\r\n                        <\/a>.\r\n                    <\/p>\r\n\r\n                    <p>\r\n                        Hubungi tim Telcora dan lampirkan\r\n                        dokumentasi kondisi barang\r\n                        agar kendala dapat diperiksa.\r\n                    <\/p>\r\n\r\n                <\/article>\r\n\r\n            <\/div>\r\n\r\n        <\/section>\r\n\r\n        <!-- =================================================\r\n             IMPORTANT NOTICE\r\n             ================================================= -->\r\n\r\n        <section\r\n            class=\"tc-warranty-notice\"\r\n            aria-labelledby=\"tc-warranty-notice-title\"\r\n        >\r\n\r\n            <span class=\"tc-warranty-kicker\">\r\n                PERLU DIPERHATIKAN\r\n            <\/span>\r\n\r\n            <h2 id=\"tc-warranty-notice-title\">\r\n                Pengajuan Garansi Memerlukan Pemeriksaan\r\n            <\/h2>\r\n\r\n            <p>\r\n                Pengajuan garansi tidak otomatis berarti produk\r\n                akan diperbaiki, diganti, atau mendapatkan\r\n                pengembalian dana. Penanganan mengikuti\r\n                ketentuan garansi yang berlaku pada produk,\r\n                informasi pembelian, dan hasil pemeriksaan.\r\n                Hubungi tim Telcora jika Anda ingin\r\n                memastikan ketentuan garansi produk tertentu\r\n                sebelum melakukan pembelian.\r\n            <\/p>\r\n\r\n        <\/section>\r\n\r\n        <!-- =================================================\r\n             SUPPORT\r\n             ================================================= -->\r\n\r\n        <section\r\n            class=\"tc-warranty-help\"\r\n            aria-labelledby=\"tc-warranty-help-title\"\r\n        >\r\n\r\n            <div class=\"tc-warranty-help-copy\">\r\n\r\n                <span class=\"tc-warranty-help-label\">\r\n                    BUTUH BANTUAN?\r\n                <\/span>\r\n\r\n                <h2 id=\"tc-warranty-help-title\">\r\n                    Ingin Mengajukan Garansi Produk?\r\n                <\/h2>\r\n\r\n                <p>\r\n                    Hubungi tim Telcora dan sampaikan\r\n                    nomor pesanan, nama produk, serta\r\n                    kendala yang Anda alami. Kami akan\r\n                    membantu memberikan informasi\r\n                    mengenai langkah pemeriksaan selanjutnya.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n            <a\r\n                class=\"tc-warranty-help-button\"\r\n                href=\"https:\/\/telcora.co.id\/en\/contact\/\"\r\n            >\r\n                Hubungi Tim Telcora\r\n\r\n                <svg viewbox=\"0 0 24 24\" aria-hidden=\"true\">\r\n                    <path d=\"M5 12h14\"><\/path>\r\n                    <path d=\"M13 6l6 6-6 6\"><\/path>\r\n                <\/svg>\r\n\r\n            <\/a>\r\n\r\n        <\/section>\r\n\r\n        <p class=\"tc-warranty-bottom-note\">\r\n            Informasi garansi dapat berbeda untuk setiap produk.\r\n            Periksa ketentuan produk terkait atau hubungi tim Telcora\r\n            untuk mendapatkan informasi yang sesuai dengan pembelian Anda.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>PANDUAN BELANJA TELCORA Garansi Produk Pelajari informasi garansi dan cara mengajukan pemeriksaan jika produk yang Anda beli mengalami kendala. Tim Telcora akan membantu mengarahkan proses sesuai ketentuan garansi produk terkait. Butuh Bantuan Garansi? Siapkan bukti pembelian, informasi produk, dan detail kendala agar tim Telcora dapat membantu pemeriksaan pengajuan Anda. 01 \/ INFORMASI GARANSI Hal yang [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-2629","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>- Telcora | Empowering Connectivity | Fiber Optic Supplier<\/title>\n<meta name=\"description\" content=\"Belanja fiber optic berkualitas di Telcora.co.id. Temukan kabel fiber optic, kabel jaringan, dan kebutuhan infrastruktur jaringan dengan harga terbaik untuk kebutuhan bisnis maupun proyek.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telcora.co.id\/en\/garansi-produk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"- Telcora | Empowering Connectivity | Fiber Optic Supplier\" \/>\n<meta property=\"og:description\" content=\"Belanja fiber optic berkualitas di Telcora.co.id. Temukan kabel fiber optic, kabel jaringan, dan kebutuhan infrastruktur jaringan dengan harga terbaik untuk kebutuhan bisnis maupun proyek.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/telcora.co.id\/en\/garansi-produk\/\" \/>\n<meta property=\"og:site_name\" content=\"Telcora | Empowering Connectivity\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/profile.php?id=61561130462800\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-24T09:46:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/telcora.co.id\\\/garansi-produk\\\/\",\"url\":\"https:\\\/\\\/telcora.co.id\\\/garansi-produk\\\/\",\"name\":\"- Telcora | Empowering Connectivity | Fiber Optic Supplier\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/telcora.co.id\\\/#website\"},\"datePublished\":\"2026-09-24T08:27:54+00:00\",\"dateModified\":\"2026-09-24T09:46:12+00:00\",\"description\":\"Belanja fiber optic berkualitas di Telcora.co.id. 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