1. Are all the products we sell original?

Yes. All products sold by Telcora are original and sourced from authorized distributors or trusted manufacturers. We are committed to providing high-quality products that meet the specifications offered.

2. Do the products come with a warranty?

Yes. Warranty coverage is available for selected products, in accordance with the policies of each manufacturer or distributor. Warranty information can be found on the product page or by contacting our Sales team.

3. How can I find out the product specifications?

Product specifications can be found on the product detail page. If you need more detailed information or technical consultation, please contact our Sales or Technical Support team.

4. What if the product I am looking for is not available?

If the product you are looking for is currently unavailable, please contact our Sales team. We will help provide information on estimated availability or recommend suitable alternative products.

5. Can I request product recommendations based on my needs?

Certainly. Our team is ready to help recommend products that suit your project or specific requirements. Please contact us via WhatsApp, email, or the available contact form.

1. How can I place an order through the website?

Select the desired product, add it to your shopping cart, and proceed to checkout. Then, choose your preferred payment method and complete the transaction by following the provided instructions.

2. Do I need an account to make a purchase?

Ya. Pelanggan perlu memiliki akun untuk melanjutkan proses pembelian agar transaksi dan riwayat pesanan dapat tercatat dengan baik.

3. Can I make a purchase without logging in?

Currently, customers are required to log in or create an account before proceeding to checkout.

4. How can I change or cancel my order?

If your order has not yet been processed, please contact our Customer Service team as soon as possible. Our team will assist with changes or cancellations depending on the status of your order.

5. Is bulk purchasing available for projects or B2B?

Yes. Telcora offers bulk purchasing for project, corporate, and institutional needs. Please contact our Sales team to receive the best offer.

1. What payment methods are available?

Telcora offers several payment methods available on the checkout page, including Virtual Account and other payment methods supported by the system.

2. How can I make a payment via Virtual Account?

After completing checkout, the system will display a Virtual Account number based on your selected payment method. Make the payment before the specified deadline, and the system will automatically verify the payment.

3. How long is the payment deadline?

The payment deadline follows the terms of the selected payment method and will be displayed on the payment page.

4. What should I do if my payment has not been verified?

If your payment has not been verified after some time, please contact our Customer Service team and provide your order number and proof of payment so we can assist with the verification process.

5. Will I receive an invoice after my payment is successful?

Yes. Once the payment has been successfully confirmed, customers will receive a transaction confirmation and invoice via their registered email address.

1. What is the estimated delivery time?

The estimated delivery time depends on the destination, product availability, and the selected shipping provider. Delivery estimates will be provided once the order has been processed.

2. What shipping providers are available?

Telcora works with several trusted shipping providers. The available shipping options will depend on the delivery location and the services available.

3. How can I track my shipment status?

Once the order has been shipped, the tracking number will be available in the customer’s account and sent via email, allowing you to track the shipment status directly.

4. Does Telcora offer shipping throughout Indonesia?

Yes. Telcora offers shipping to various regions across Indonesia, depending on the service coverage of our partner shipping providers.

5. What should I do if the item I received is damaged or incomplete?

Contact our Customer Service team within 3 × 24 hours of receiving the item and provide photos or videos showing the condition of the item. Our team will assist with the verification process and follow-up in accordance with the applicable policies.

1. How can I request a product return?

Please contact our Customer Service team and provide your order number, reason for the return, and supporting documentation. Our team will verify the request in accordance with company policy.

2. What are the requirements for returning a product?

The product must meet the return requirements, must not have been damaged due to misuse, and must still meet the applicable requirements.

3. How long does the return or exchange process take?

The return or exchange process time depends on the verification results and the type of product. Our team will provide an estimated completion time once the request has been received.

4. What is the warranty claim procedure?

Customers can contact our Customer Service team and provide their order number along with details of the product issue. Warranty claims will be processed in accordance with the policies of the manufacturer or distributor.

1. Does Telcora provide product consultation?

Yes. We provide product consultation services to help customers choose products that best suit their needs.

2. Is assistance available for network design?

Yes. For specific requirements, our team can help provide network design recommendations tailored to your project needs.

3. Does Telcora provide equipment installation services?

Installation services can be tailored to the type and location of the project. Please contact our Sales team for more information about the availability of this service.

4. Is after-sales service available?

Yes. We provide after-sales service to assist customers with product usage, warranty claims, and technical issues after purchase.

5. How can I contact Technical Support?

You can contact our Technical Support team via WhatsApp, email, or the Contact Us page available on our website.

1. How can I create an account?

Click the Sign Up menu on the website, complete the required information, and follow the verification process as instructed.

2. What should I do if I forget my password?

Click the Forgot Password menu on the login page, then follow the instructions to reset your password using your registered email address.

3. How can I update my account information?

Log in to your account, then open the Account Profile menu to update your personal information as needed.

4. How can I view my order history?

After logging in, open the Order History menu on your account dashboard to view your transactions and order statuses.

1. How can I contact Customer Service?

You can contact our Customer Service team via WhatsApp, email, or the contact form available on the Contact Us page.

2. What are Telcora’s operating hours?

Operating hours for Customer Service follow the company’s business days and working hours. For the latest operating hours, please visit the Contact Us page.

3. How can I contact the Sales team?

The Sales team can be contacted via WhatsApp, email, or the contact information listed on the Contact Us page for product consultations or price quotation requests.

4. Is WhatsApp support available?

Yes. Telcora provides WhatsApp support for product consultations, order information, and other customer needs during business hours.